Stop letting lack of knowledge and attrition kill your profitability
Know the facts in advance
| Predictive Churn |
| Cost Savings |
| Knowledge Gaps |
Predictive Churn | Compliance Risks | Knowledge Gaps | Engagement Alerts
VALIDATE REQUIRED JOB KNOWLEDGE | PREDICT CHURN DOWN TO THE PERSON
Stop letting the lack of knowledge and attrition kill your profitability
Our cloud based solution measures an employee’s knowledge base of company policies, procedures and regulations; provides easy access to objective analysis on competence levels and trends, and predicts churn, with 85% accuracy, weeks in advance, down to the person*.
Know the facts in weeks, not months
Not everyone has the same knowledge or will be up-to–date on changes. A pass rate of 85% can be achieved in different ways. Grades give an overview of a range within pass rate but where are your knowledge gaps that cause errors and drive customer complaints (for both new and seasoned employees) ?
Realmove Knowledge Base Assessment based on company specific questions adds robust analysis to pin-point knowledge gaps across the entire workforce that can be quickly addressed.
Churn percentage forecasts are helpful for resource planning, but do you know the actual talent (individuals) you are going to lose?
You know your top performers, you know who you are looking to manage out. But how many of the 80% of the ‘middle’ performers, who historically have not given you any issues, are thinking of leaving?
Based on over 50,000 employee tests Realmove developed a predictive churn model that with 85% accuracy identifies exactly who is thinking of leaving. Know exactly who is planning to leave, weeks in advance.
Know the facts in advance
Why is realmove different?
Realmove Predictive Analytics predicts who is thinking of leaving a company, with 85% accuracy, weeks in advance, down to the person!
Management cannot assume that it will be easy to retain their top performers. Clearly you have an idea of who you are looking to manage out. But so you know how many experienced employees are planning to leave? How many of the 80% of the ‘middle’ performers, who historically have not given you any issues, are thinking of leaving?
With Realmove Analytics, know exactly who you cannot afford to lose!
Both quality monitoring practices and speech analytics rely on contact by the customer so the assessment on knowledge and understanding is limited both in the context of the customer’s topic and interaction with a given agent.
Not everyone has the same knowledge or will be up-to–date on changes. Grades give an overview of a range within pass rate.
Realmove Knowledge Base Assessment adds robust analysis, drilled down to every response per question, pin-points knowledge gaps across the entire workforce that can be quickly addressed.
Focused, hassle free questionnaire regularly taking pulse of your employee base.
Realmove Culture and Engagement Assessment is a powerfully simple pulse check of employees behavior and practices. Easy access to the facts on engagement hot-spots and areas within your organisation that are in lock-step and out-of-step with corporate culture.
Short online quiz on awareness and understanding of polices and procedures (SOP, ISO, QMS, OSHA)
Realmove Compliance Comprehension Assessment puts you firmly in control to contain the risks that can hurt you, with easy access to objective facts that demonstrate your commitment to continual improvement with in your organisation.
Churn percentage forecasts are helpful for resource planning, but do you know the actual talent you are going to lose?
Realmove Predictive Analytics predicts churn down to the person. Know exactly who is planning to leave, weeks in advance, with 85% accuracy.
Predictions down to the person
Quiz behaviour is unique to each of us; it is what we do most of the time when we take a quiz. Key triggers to a change in behaviour are perceived lack of support / acknowledgement or someone thinking of leaving.
Our highly developed algorithms identify patterns and anomalies outside a person’s quiz behaviour norm; considers the changes within the parameters of the measurement audience; predicts high risk and churn, with 95% accuracy, down to the person.
Our Predictive Alert Tracker proves that interaction with a person predicted to churn increases the ability to retain him/her by 70% with a 5% reduction in churn.
We do the measurement, analysis and reporting for you
What we do
Knowledge Base Gaps
Gain greater visibility across entire workforce
Pinpoints gaps on products, processes and procedures
Easy access to facts enables quick action to close gaps
Reduces escalation, errors and customer complaints
Keep your finger on the pulse of your people
Pulse check on 'buy in' to corporate culture and goals
Identifies engagement, morale indicators and trends
Benchmarks trends across locations and teams
Contain what can hurt you with
Validates policy and process adherence "hot-spots"
Advance insights to manage and contain risk exposure
Demonstrates commitment to continual improvement
Predictive Churn Alerts
Know exactly who you cannot afford to lose!
Predicts churn with 85% accuracy, to the person
Comparatively ranks and benchmarks performance
Prevents lack of knowledge and churn killing profitability
How It Works
NO INTEGRATION REQUIRED
Hassle free, measurement, analytical and reporting solution immediately available on any device, with no integration or geographical limitations.
Using our online measurement tool, an employee takes a scheduled 10 minute quiz based on company specific questions.
Quizzes measure employees’ knowledge and understanding of:
- Products, processes, policies, procedures and standards;
- Safety standards, security guidelines and regulations.
We work together with managers and supervisors to create and schedule company specific tests. We take it from there.
WE DO THE MEASUREMENT, ANALYSIS AND REPORTING FOR YOU
Get in touch
To request access to our demo reports, or to organise a trial, please get in touch. We look forward to hearing from you.