Stop letting lack of knowledge and attrition kill your profitability

Know the facts in advance

| Predictive Churn |
| Cost Savings |
| Knowledge Gaps |

Predictive Churn | Compliance Risks | Knowledge Gaps | Engagement Alerts

VALIDATE REQUIRED JOB KNOWLEDGE  |  PREDICT CHURN DOWN TO THE PERSON

REALMOVE

Stop letting the lack of knowledge and attrition kill your profitability 

 

Our cloud based solution measures an employee’s knowledge base of company policies, procedures and regulations; provides easy access to objective analysis on competence levels and trends, and predicts churn, with 85% accuracy, weeks in advance, down to the person.

 

Know the facts in weeks, not months

Not everyone has the same knowledge or will be up-to–date on changes. A pass rate of 85% can be achieved in different ways. Grades give an overview of a range within pass rate but where are your knowledge gaps that cause errors and drive customer complaints (for both new and seasoned employees) ?

Realmove Knowledge Base Assessment based on company specific questions adds robust analysis to pin-point knowledge gaps across the entire workforce that can be quickly addressed.

 

Churn percentage forecasts are helpful for resource planning, but do you know the actual talent (individuals) you are going to lose? 

You know your top performers, you know who you are looking to manage out. But how many of the 80% of the ‘middle’ performers, who historically have not given you any issues, are thinking of leaving?

Based on over 50,000 employee tests Realmove developed a predictive churn model that with 85% accuracy identifies exactly who is thinking of leaving. Know exactly who is planning to leave, weeks in advance. 

20 Days
Results in less than
55 %
Predictive Accuracy
8 %
Direct Cost Savings
"We need to be able to show to our clients and auditors that we are the best at what we do. Before Realmove we could say it, now we can prove it!"
Denis Creighton
CEO MBSO FEXCO
"We knew Realmove Predictive Analytics would give us visibility, but did not expect it to be so fast or so on the mark!"
Jason Baker
SVP Operations, Entertainment Benefits Group
"What Salesforce did for our sales meetings, Realmove Predictive Analytics is doing for our Executive meetings."
Maria Tobin
Board Director, FEXCO

Know the facts in advance

Why is realmove different?

Realmove Predictive Analytics predicts who is thinking of leaving a company, with 85% accuracy, weeks in advance, down to the person!  

 

Management cannot assume that it will be easy to retain their top performers. Clearly you have an idea of who you are looking to manage out. But so you know how many experienced employees are planning to leave? How many of the 80% of the ‘middle’ performers, who historically have not given you any issues, are thinking of leaving?

 

With Realmove Analytics, know exactly who you cannot afford to lose!

Both quality monitoring practices and speech analytics rely on contact by the customer so the assessment on knowledge and understanding is limited both in the context of the customer’s topic and interaction with a given agent.

Not everyone has the same knowledge or will be up-to–date on changes. Grades give an overview of a range within pass rate. 

Realmove Knowledge Base Assessment adds robust analysis, drilled down to every response per question, pin-points knowledge gaps across the entire workforce that can be quickly addressed.

Focused, hassle free questionnaire regularly taking pulse of your employee base.

Realmove Culture and Engagement Assessment is a powerfully simple pulse check of employees behavior and practices. Easy access to the facts on engagement hot-spots and areas within your organisation that are in lock-step and out-of-step with corporate culture.

Short online quiz on awareness and understanding of polices and procedures (SOP, ISO, QMS, OSHA)

Realmove Compliance Comprehension Assessment puts you firmly in control to contain the risks that can hurt you, with easy access to objective facts that demonstrate your commitment to continual improvement with in your organisation.

Churn percentage forecasts are helpful for resource planning, but do you know the actual talent you are going to lose? 

Realmove Predictive Analytics predicts churn down to the person. Know exactly who is planning to leave, weeks in advance, with 85% accuracy.

Predictions down to the person

Quiz behaviour is unique to each of us; it is what we do most of the time when we take a quiz.  Key triggers to a change in behaviour are perceived lack of support / acknowledgement or someone thinking of leaving. 

Our highly developed algorithms identify patterns and anomalies outside a person’s quiz behaviour norm; considers the changes within the parameters of the measurement audience; predicts high risk and churn, with 95% accuracy, down to the person.

Our Predictive Alert Tracker proves that interaction with a person predicted to churn increases the ability to retain him/her by 70% with a 5% reduction in churn.

Knowledge Gaps
32% 🔼 effectiveness | 15% 🔽 errors | New Hire 50% faster transition to floor
Predictive Alerts
5% 🔽 churn | 20% 🔽 annual training costs | 27% 🔼 engagement
Compliance Risks
28% 🔽 claims | Accreditation Audit Score from Top 10% to Top 1%

We do the measurement, analysis and reporting for you

What we do

Knowledge Base Gaps

Gain greater visibility across entire workforce

Pinpoints gaps on products, processes and procedures

Easy access to facts enables quick action to close gaps

Reduces escalation, errors and customer complaints

Engagement Trends

Keep your finger on the pulse of your people

Pulse check on 'buy in' to corporate culture and goals

Identifies engagement, morale indicators and trends

Benchmarks trends across locations and teams

Compliance Adherence

Contain what can hurt you with proven facts

Validates policy and process adherence "hot-spots"

Advance insights to manage and contain risk exposure

Demonstrates commitment to continual improvement

Predictive Churn Alerts

Know exactly who you cannot afford to lose!

Predicts churn with 85% accuracy, to the person

Comparatively ranks and benchmarks performance

Prevents lack of knowledge and churn killing profitability

How It Works

NO INTEGRATION REQUIRED

Hassle free, measurement, analytical and reporting solution immediately available on any device, with no integration or geographical limitations.

Using our online measurement tool, an employee takes a scheduled  10 minute quiz based on company specific questions. 

Quizzes measure employees’ knowledge and understanding of: 

  • Products, processes, policies, procedures and standards;   
  • Safety standards, security guidelines and regulations.

We work together with managers and supervisors to create and schedule company specific tests.  We take it from there.  

WE DO THE MEASUREMENT, ANALYSIS AND REPORTING FOR YOU

Get in touch

To request access to our demo reports, or to organise a trial, please get in touch. We look forward to hearing from you. 

Contact Us

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