Non - Subjective
Predictive Churn | Cost Savings | Knowledge Gaps
| Predictive Churn |
| Cost Savings |
| Knowledge Gaps |
Our hosted solution measures an employee’s knowledge base of company policy and procedures, and can predict with 85% accuracy employee attrition down to the person.
Non-subjective analysis delivers easy access to the facts on “who-what-where” needs support across, teams and agents. Company specific reports deliver at a glance performance trends for greater visibility on key performance areas and indicators.
Our NPS score has increased, we have decreased our new hire on-boarding time by over 50%, and most importantly we have reduced agent churn by nearly 5%."
FEXCO Outsourcing Services
Greater visibility with operational impact & cost saving
A 5 minute bi – weekly test, using our highly developed and unique algorithms, covers 90% more of the audience than current quality assurance practices in 80% less time for a cost of 10 cents a day per agent.
What We Do
Knowledge Gap Analysis
On product, policies, procedures and practices
Quality Assurance Validation
Total audience measurement supporting current QA monitoring
New Hire On-boarding
Monitor and support New Hire Knowledge Base and learning curve
Awareness of the company message and its focus
level of engagement across the measurement audience
Limiting brand damage
know the risks to the company's reputation (who, what, where)
Retain the right staff
Rank all staff and find high potential employees and improvers.
Hold & Fold
Differentiate and leverage performers across all levels
Identify who has the potential to leave with 85% accuracy to the person
“Realmove Performance Analytic’s comparative reporting
provides with me at-a-glance performance trends”
Ivan Cleere, Service Manager, Conduit
“Simplicity and user friendliness define
Realmove Performance Analytics”
Simone Ziobakaite, Change Analyst, FEXCO
How It Works
NO INTEGRATION REQUIRED
Using a cloud based web app, an employee takes a 5 minute test every two weeks. Each test measures an employees’ knowledge and understanding of
• Products, processes, policies, procedures, practices
• Statutory, regulatory and contractual requirements
The tests are fully customisable in-house to reflect what has changed since the last testing period. Alternatively, the questions can be taken from a proven bank of questions, or devised to specifically to meet internal company requirement.
We take it from here.
We do the measurement, analysis and reporting for you.
Get in touch
To request access to our demo reports, or to organise a trial, please get in touch. We look forward to hearing from you.